I got something I think I really wanna show ya Not willing to come to a resolution.I got something I think I really wanna tell ya Do NOT make the mistake I did! Not a great company. Look at their app reviews and the reviews on here regarding fake shoes or shoe that never arrive. My mistake, I should have read reviews before hand. Looking at reviews it seems many have had that issue. I can almost guarantee they will be fake. Tracking last updated on Dec 9 and says they are at a facility in Hong Kong! Customer service has been nothing but copy and past answers until the last one when they come at me telling me “Almost a month, you ordered on Dec 2!” Yes, I did and today is the 17th! I have reported to PayPal, Better Business Bureau and Internet Fraud and contacted my bank. I ordered in Dec 2, still haven’t got shoes. Disappointed and aggravated!ĭo NOT buy from them.

You can’t cancel or get a refund so I am stuck with shoes that I have yet to receive and I am not feeling to great on the authenticity of the shoe. Last update was December 9th, it says at facility in Hong Kong. I believe the customer service is just computer responses based on keywords nothing I asked was really answered. No tracking update or help from their customer service. I log on to track and it says they are coming from Hong Kong! I thought they this app was in California. My first and last time ordering from here. Now I have to get my girlfriend another gift because the original gift is God knows where. The no return/no refund policy is convenient especially when you never receive you package. This will definitely be my last pair of sneakers from this application. It would not have been a problem if I was told about a delay or the item nit being in stock and offered the chance to pick something else of the same value for her. I could have spent my money on something else. If the product is nit in stock, don’t list it as being available. $258 for a pair of 6 1/2 female sneakers is a lot of money. At this point I would much rather have my money back and shop somewhere more reliable. I’m not in the business of giving away money. 12 days later and they still did not receive the package. DHL said the information was received, I thought this was awesome. Her sneakers were supposed to arrive before mine. I order two pairs of foamposites, the crimson for me and a pair of obsidian kicks for my girlfriend. Btw they also put in fake reviews to make them seem good. KicksOnFire is very sketchy and sometimes they don’t even send you the shoes that you purchase or send you fake ones. Do yourself a favor and don’t bother buying anything from KicksOnFire and use other shoe apps that are way better such as grailed, stockx and goat. This is horrible business and don’t do everything that they can to help their customers. Absolutely dissatisfied with my first purchase from KicksOnFire and the company. They also said that they would “see and ask” what i can do and i never got a response back after that. Which makes no sense because you can’t even try on the shoes before buying it because they only sell through KicksOnFire. I contacted the help center and they said they don’t do exchanges and that all shoes are final which i wasn’t even informed about when i purchased my shoe. I checked on KicksOnFire and both the sizes are the same price so i don’t see why it would be a problem. Once i got my package i tried on the shoes and they were a bit small on me so all i wanted to do was change the size to a 6.5. I purchased a pair of jordans size 6 because all of my jordans are a size 6. I’ve been using KicksOnFire for years and had no problem with it till now. I would advise people who order from them and have a problem getting in touch with them just let your bank know and you will get your money back and possible a free pair of shoes. I’m not upset though because I never paid for the shoes. They really tried with the fakes because they look like the originals but you really have to pay attention to details. And the Air Jordan that’s on the tongue was stitched incorrectly. So I opened it and didn’t notice anything different from the pair I got from footlocker until I noticed that they’re no size chart on the inside of the shoe. Remember that i got my money back and they still sent the shoes. So right after I get my money back I get a confirmation that the shoes would be here by that Friday. So I called my bank because I saw a lot of people say that they were not able to get in contact with them. After ordering I noticed all the bad reviews and got extremely nervous about my pair. I saw this app had a pair for $275 and went ahead and ordered (I should have read the reviews first). I already had a pair but wanted a extra size pair. KicksOnFire is good for keeping up with releases but other than that don’t order from them.

Saucony kicks on fire